Canvas Student Resources
- 24/7 Support
- Getting Started With Canvas
- Canvas Community
- Student Overview Videos
- More Faculty Learning Resources
Student and Faculty Canvas 24/7 Support
HFCN has contracted Instructure, the company behind Canvas, to provide Tier 1 support for all HFCN faculty, staff, and students.
Our community can access this 24/7/365 support through the help menu in the lower left corner of the Canvas interface.
There are two choices for this support, phone or chat. The chat option will provide with the option to have the completed chat session emailed in digest form for future reference.
- Chat with Canvas Support (access via the Help icon in Canvas)
- Canvas Support Hotline (866-713-5104)
Getting Started With Canvas
- How do I log in to Canvas?
- Log in either from www.helenefuld.edu or by using the direct Canvas URL. You can also log in to Canvas on the Canvas Mobile apps; learn more about Canvas Mobile Apps.
- How do I use the Dashboard?
-
- The Dashboard is the first thing you will see when you log into Canvas. The Dashboard helps you see what is happening in all your current courses.
1. The Dashboard defaults to the course view, which displays courses that have been starred as a favorite. Courses are ordered alphabetically by original course name and your role in the course.
2. The Global Navigation Menu is located on the left side of every page in Canvas. Global Navigation links provide quick access to frequently used Canvas features. These links provide access to all your courses collectively.
3. The Dashboard also includes a sidebar, which helps show upcoming events in your courses
4. The Dashboard also supports the Recent Activity Stream, which can be toggled at the top of the Dashboard based on user preference.
5. The Help Button – 24 hours a day. 7 days a week, 365 days a year Canvas support. One-on-one support for technical problems, or for any aspect of using Canvas is available via a toll-free phone number or chat.
- The Dashboard is the first thing you will see when you log into Canvas. The Dashboard helps you see what is happening in all your current courses.
-
- How do I use the Dashboard?
- How do I view my Canvas courses?
- After logging into Canvas, you can view your current courses. You may also be able to view past and future enrollment courses in Canvas
Canvas Community
A variety of online support resources are available in Instructure’s Canvas Community:
- Documentation: To get started using Canvas, see:
Additional guides intended for students, instructors, instructional designers, and system administrators, as well as guides for using Canvas mobile apps, are available at Canvas Guides.
Canvas Overview Short Videos
Please go to Canvas Video Guide to see the full video list.
In this video, you will get a brief overview of the Canvas user interface.
In this video, you will get an overview of Assignments.
In this video, you will learn about the different ways you can submit assignments in Canvas.
In this video you will learn how to check your grades in Canvas.
More Student Learning Resources
- Students are been enrolled in a course called Passport to Canvas (Student Training), this is a self-paced training course.
For additional support, please contact us at Support@helenefuld.edu