X
Close

Distance Learning

Canvas - Student Resources

Canvas Student Resources

Student and Faculty Canvas 24/7 Support

HFCN contracted Instructure, the company behind Canvas, to provide Tier 1 support for all HFCN faculty, staff, and students.

Our community can access this 24/7/365 support through the help menu in the lower-left corner of the Canvas interface.

There are two choices for this support: phone or chat. The chat option will allow you to have the completed chat session emailed in digest form for future reference.

  1. Chat with Canvas Support (access via the Help icon in Canvas)
  2. Canvas Support Hotline (866-713-5104)

Canvas Support

Getting Started with Canvas

  • How do I log in to Canvas?
  • How do I use the Dashboard?
      • The Dashboard is the first thing you will see when you log into Canvas. The Dashboard helps you see what is happening in all your current courses.

        1. The Dashboard defaults to the course view, which displays courses that have been starred as favorites. Courses are ordered alphabetically by their original names and your role in the course.
        2. The Global Navigation Menu is on the left side of every page in Canvas. Global Navigation links provide quick access to frequently used Canvas features. These links provide access to all your courses collectively.
        3. The Dashboard also includes a sidebar, which helps show upcoming events in your courses
        4. The Dashboard also supports the Recent Activity Stream, which can be toggled at the top of the Dashboard based on user preference.
        5. The Help Button – Canvas support is available 24 hours a day, 7 days a week, 365 days a year. One-on-one support for technical problems or for any aspect of using Canvas is available via a toll-free phone number or chat.

     

  • How do I use the Dashboard?
  • How do I view my grades in a current course?
  • How do I view my Canvas courses?
    • After logging into Canvas, you can view your current courses. You may also be able to view past and future enrollment courses in Canvas

Canvas Community

A variety of online support resources are available in Instructure’s Canvas Community:

Additional guides intended for students, instructors, instructional designers, and system administrators, as well as for using Canvas mobile apps, are available at Canvas Guides.

Canvas Overview Short Videos

Please go to the Canvas Video Guide to see the complete video list.

More Student Learning Resources

  1. Students are enrolled in a course called Passport to Canvas (Student Training), which is a self-paced training course.

For additional support, please get in touch with us at Support@helenefuld.edu

Canvas - Instructor Resources

Canvas Instructor Resources

Faculty and Student Canvas 24/7 Support

HFCN contracted Instructure, the company behind Canvas, to provide Tier 1 support for all HFCN faculty, staff, and students.

Our community can access this 24/7/365 support through the help menu in the lower-left corner of the Canvas interface.

There are two choices for this support: phone or chat. The chat option will allow you to have the completed chat session emailed in digest form for future reference.

  1. Chat with Canvas Support (access via the Help icon in Canvas)
  2. Canvas Support Hotline (866-713-5104)

Canvas Support

Getting Started With Canvas

  • How do I log in to Canvas?
  • How do I use the Dashboard?
      • The Dashboard is the first thing you will see when you log into Canvas. The Dashboard helps you see what is happening in all your current courses.

        1. The Dashboard defaults to the course view, which displays courses that have been starred as a favorite. Courses are ordered alphabetically by original course name and your role in the course.
        2. The Global Navigation Menu is located on the left side of every page in Canvas. Global Navigation links provide quick access to frequently used Canvas features. These links provide access to all your courses collectively.
        3. The Dashboard also includes a sidebar, which helps show upcoming events in your courses
        4. The Dashboard also supports the Recent Activity Stream, which can be toggled at the top of the Dashboard based on user preference.
        5. The Help Button – 24 hours a day. 7 days a week, 365 days a year Canvas support. One-on-one support for technical problems, or for any aspect of using Canvas is available via a toll-free phone number or chat.

     

  • How do I use the Dashboard?
  • How do I view my Canvas courses?
    • After logging into Canvas, you can view your current courses. You may also be able to view past and future enrollment courses in Canvas

Canvas Community

A variety of online support resources are available in Instructure’s Canvas Community:

Additional guides intended for students, instructors, instructional designers, and system administrators, as well as guides for using Canvas mobile apps, are available at Canvas Guides.

Canvas Overview Short Videos

Please go to Canvas Video Guide to see the full video list.

More Faculty Learning Resources

  1. The College purchased unlimited training through Canvas, allowing you to participate in live webinars by using the Training Portal and clicking on “Training Calendar.” The Training Services Portal is also where you can access training videos, courses, and themed learning pathways. You can easily access the Training Services Portal by going to the “Help” icon at the bottom left of your Canvas instance global navigation bar. After you click this, you will then select the “Training Services Portal.”  Please see the How Do I use the Training Portal as an instructor? guide for more details. We recommend that you start with the comprehensive course called First Day Ready.
  2. You can also use the following checklists as you build your Canvas courses:
    1. Beginning/End of Year Checklist for Teachers
    2. Canvas Course Evaluation Checklist
  3. The Canvas Community is packed with guides, resources, and discussions you can search. Faculty members can even post questions to the Community or interact with fellow Canvas users across the globe in user groups
  4. Faculty members are enrolled in a course called Growing With Canvas (Teacher Training), this is a self-paced training course.

For additional support, please contact us at Support@helenefuld.edu

Modes of Instruction

Modes of Instruction

Description Definition
In-Person In an In-Person class, all required class meetings occur on campus, during scheduled class meeting times. Contact includes instruction, learning activities, and interactions (both student-student and student-instructor). An In-Person class where material is provided online, via a learning management system or website, does not displace any of the required contact hours that would normally occur in a scheduled In-Person class. Assignment deadlines and exams days/times are maintained and included on the class syllabus. All In-Person class meeting days/times must be listed in the schedule of classes.
Hybrid In a Hybrid class, online contact hours (synchronous* or asynchronous**) displaces some portion of the required contact hours that would normally take place in a scheduled in-person (face-to-face) class. Contact includes instruction, learning activities, and interactions (both student-student and student-instructor). A hybrid class is designed to integrate face-to-face and online activities so that they reinforce, complement, and elaborate one another, instead of treating the online component as an add-on or duplicate of what is taught in the classroom. Assignment deadlines and exams days/times are maintained and included on the class syllabus. All In-person and synchronous online class meeting days/times must be listed in the schedule of classes for students.
Fully Online In an Online class (synchronous* or asynchronous**), all required contact hours are online. Contact includes instruction, learning activities, and interactions (both student-student and/or student-instructor). All the class work, examinations, quizzes, writing assignments, lab work, etc. are fully online. All Synchronous class meeting days/times must be listed in the schedule of classes for students.

*Synchronous: Synchronous classes meetings resemble traditional on-campus In-Person classes in that students must be (virtually) present at the same time. Though they are conducted virtually, synchronous classes meet in real-time. Students must commit to scheduled class times and sign onto their virtual learning platform on schedule. During these classes, students will engage with the instruction during online lessons and presentations and even have virtual class discussions. Assignment deadlines and exams days/times are maintained and included on the class syllabus. All Synchronous class meeting days/times must be listed in the schedule of classes for students.

**Asynchronous: Asynchronous class meetings do not require you to log in to your virtual classroom at a specified time. Students do not have to follow a strict schedule to engage in live classes or discussions, and the only requirement regarding when they turn in their work is the assignment deadline, not an arbitrary timeline. Assignment deadlines and exams days/times are maintained and included on the class syllabus. Per best practices, instructors should create non-mandatory opportunities for live interactions with and among students.

Skip to content